Delivery Information, Payment & Returns

Medibuy Direct use trusted service providers to ensure that your disposable medical instruments are delivered to you as quickly and reliably as possible. 

Typically, delivery timescales are:


Within the UK


Next day




  Within 3-4 days  






Medibuy Direct charges delivery on all medical instrument orders. This is charged at standard rates.

Buying online? ‘Postage’ fees are calculated and added to your online order as you add items to your shopping basket.

Buying by phone? If you are purchasing medical instruments from Medibuy Direct by phone, we will advise you of delivery fees accordingly.

If you have any questions regarding delivery please contact us.  


Payment is made through PayPal's secure servers and no card details are taken on this web site.

If you are interested in opening a 30 day credit account with Medibuy Direct, please get in touch with our team using the online enquiry form, or give us a call.   

Contact us


Medibuy Direct does not supply any of its medical products or disposable medical instruments goods on a sale or return basis.

No goods are to be returned to Medibuy Direct without prior arrangement. Before you seek to return any item for whatever reason, please get in touch with our team.  

If a return is authorised, the goods must be returned to Medibuy Direct in their original condition and packaging and must be accompanied by a copy of the original invoice.

Please note that some gynaecological instruments and proctological instruments available from Medibuy Direct are non-returnable. This is flagged up in the purchasing journey on our website and will be clearly indicated on delivery notices and invoices. 

For more information see our Terms & Conditions of Sale

Returns - Damaged goods

At Medibuy Direct we take great care to ensure that our disposable medical instruments and supplies reach you in first class condition.

Please notify us of damaged goods or claims for short delivery immediately and confirm this in writing within 7 days.

For more information see our Terms & Conditions of Sale